Our website address is: http://www.cliffevets.co.uk.

You do not need to enter any personal information about yourself to use our website. All the information provided to you on the site is freely accessible. However, if you choose to provide details about yourself or others, we promise to treat this securely, fairly and lawfully.

Personal information will only be asked of you should you request a specific service or further information. No information provided on this website will be provided to any third party. We may use your information to provide you with information we believe is relevant to you.

Why are cookies used?

Cookies are small files that are stored on your computer, phone or tablet when you visit a website. Cookies are used in our website to help you navigate efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

Cookies contain very little information and they cannot be used to reveal your identity or personally identifying information. They are not viruses. Cookies are plain text files rather than code, so they cannot be executed, make copies of themselves, nor can they spread to other networks.

Cookies will be created when you use a browser to visit a website that uses cookies to keep track of your movements within the site; help you resume where your left off; remember your login details where submitted or other preferences. A corresponding file is then stored by the website in which it is possible to track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as your email address.

For your information

By continuing to use our website, you are accepting that you are happy for us to use cookies. For further detailed information on cookies and managing their use you may wish to visit www.allaboutcookies.org, or search the internet for other independent information on cookies.

What rights you have over your data

If we act as your Veterinary Surgeon you can request to receive an exported file of the personal data we hold about you & your pets, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who we share your data with

We will not share your information with any parties without your prior consent, accept where necessary for the health and welfare of your pets, and in the case should it be necessary for the collection of outstanding fees as per our terms of business. We may also disclose your personal data without your permission to the extend we are required to do so by law or regulation.

How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

Monitoring telephone calls?

We record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

Who can I contact if I have queries about this privacy notice?

You can contact us directly if you have any questions about our privacy notice or information, we hold about you, by writing to us at Cliffe Veterinary Group, 21 Cliffe High Street, Lewes, Sussex BN7 2AH